Last updated: October 2026. This policy applies to all purchases from Posterduck Customs LLC.
All sales are final
Our products are custom made to order, so we do not accept returns or exchanges. This applies to every product. Please check sizes, compatibility and your order details before you buy, and email charlie@posterduckcustoms.com with any questions first.
Our limited warranty
We stand behind our work. If something is wrong, we will repair or replace it.
- Most products: 90 days from delivery.
- Electronic components, such as batteries, chargers, cables and controllers: 30 days from delivery.
What the warranty covers
- Items that arrive damaged, defective or not what you ordered.
- Failures caused by a defect in materials or workmanship during normal use.
What it does not cover
- Normal wear and tear.
- Damage from crashes, impacts, misuse or accidents.
- Problems caused by incorrect installation, modification or repair by someone else.
- Products that have been modified or used for something other than their intended purpose.
- Water damage or corrosion from improper sealing, storage or care.
- Cosmetic differences that are normal for handmade items.
How to make a claim
- Email charlie@posterduckcustoms.com within the warranty period with your order number, a description of the problem, and photos or a short video.
- We will reply with next steps. If we need the item back, we will send you the address.
- You pay the cost of shipping the item to us. If your order arrived damaged or we sent the wrong item, we cover the shipping.
- We will repair or replace the item. If neither is possible, we may offer a refund for that item instead.
- If an item you send us is damaged or unsafe to handle or ship, such as a swollen or damaged battery, we may dispose of it safely instead of returning it. Never ship a damaged battery without contacting us first.
Refunds
Refunds are only given in the cases described above, or if we cancel an order. Approved refunds go back to your original payment method. Your bank may take a few days to show it.