Last updated: November 2026
This policy explains what information Posterduck Customs LLC (“Posterduck Customs”, “we”) collects when you visit posterduckcustoms.com or place an order, and how we use it. Posterduck Customs LLC is a Minnesota limited liability company based in Lakeville, Minnesota, USA. Questions? Email charlie@posterduckcustoms.com.
What we collect
- Order details: your name, email address, shipping and billing address, phone number if you give it, and what you bought.
- Account details, if you create an account: your login email and order history.
- Messages you send us by email.
- Waitlist sign-ups: if you join a product waitlist, your name, email address and the product you signed up for. We only use this to email you when that product is available, and we delete it if you ask.
- Technical information collected automatically: your IP address, browser and device type, and the pages you visit. Our website host keeps this in its server logs, and our payment processor uses some of it to check for fraud.
- Website analytics: we use Google Analytics to count visits and see how people use the site. It records your approximate location (city level), device and browser, the pages you view, how long you stay, how you found us, and whether a visit led to an order. It uses cookies to do this.
We do not see or store your full card or bank account number. Payments, including cards, Apple Pay, Google Pay and bank payments, are processed by Stripe, which keeps that information under its own security and privacy rules.
How we use it
- To make, ship and support your order.
- To send order confirmations, shipping updates and replies to your questions.
- To prevent fraud and keep the site secure.
- To understand how visitors use the site so we can improve it.
- To meet tax, accounting and other legal obligations.
We only send marketing emails if you sign up for them, and you can unsubscribe at any time.
Who we share it with
- Stripe, to process your payment and screen it for fraud.
- Pirate Ship, the service we use to buy shipping labels, and the carrier that delivers your order (USPS or UPS).
- Hostinger, which hosts our website and email.
- Google, which provides Google Analytics. See how Google uses information from sites that use its services.
- Authorities, when the law requires it.
We do not sell your personal information or share it for advertising. If we add new tools, we will list them here.
Cookies
Cookies are small files your browser stores. We use cookies the site needs to work: keeping items in your cart, keeping you signed in, and helping Stripe prevent fraud at checkout. We also use Google Analytics cookies to count visits and understand how the site is used. We do not use advertising cookies. When you first visit, a cookie banner lets you accept or deny analytics cookies, and you can change your choice anytime with the “Manage consent” tab. See our Cookie Policy for the full list. You can also block or delete cookies in your browser settings, but the cart and checkout may not work without them. To opt out of Google Analytics on every site, use Google’s opt-out browser add-on.
How long we keep it
We keep order records for as long as we need them for tax and accounting, and other information only as long as it is useful for the purposes above.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you by emailing charlie@posterduckcustoms.com. We may need to keep some order records where the law requires it.
Children
This site is not intended for children under 13, and we do not knowingly collect their information. Our battery products are only sold to buyers 18 or older.
Changes
If we change this policy, we will update the date at the top of this page.