Last updated: October 2026
Where we ship
We currently ship within the United States only. If you are outside the US, email charlie@posterduckcustoms.com and tell us where you are. We will let you know if we can help.
When your order ships
Custom items are made to order and usually take about 2 weeks to make before they ship. Ready-made parts usually ship sooner. You will receive an email with tracking as soon as your order ships.
Shipping costs
Shipping costs are calculated at checkout before you pay.
Check your address
Please make sure your shipping address is correct. We are not responsible for orders sent to an address entered incorrectly at checkout. If you spot a mistake, email us right away.
Damaged or missing packages
If your order arrives damaged or something is missing, email charlie@posterduckcustoms.com within 7 days of delivery with your order number and photos of the item and packaging. We will make it right and cover any shipping needed to do so. If tracking shows delivered but you cannot find the package, check with neighbors and your local post office, then contact us and we will help you file a claim with the carrier.